TOPS & KNITWEAR
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ACCESSORIES
SALE
TOPS
JEANS
SKIRTS
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COATS
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BELTS
JACKETS
PARTY DRESSES
SALE
ANTONIO LUCCI
DELSIENA
DESIGUAL
DIESEL
ENERGIE
FREESOUL
IAN MOSH
JONNY Q
KEN OKADA PARIS
KILLAH
MISS SIXTY
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Delivery Options
UK
Standard Delivery : 2-3 working days: £3.95
- Your orders will be sent out via the most suitable carrier, depending on size and weight.
- A signature may be required on receipt.
- If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.
- Deliveries cannot be made on bank holidays. Please expect your delivery on the next working day.
Next Day Delivery : £5.95, available Monday to Friday, except bank holidays
- From Monday to Friday, orders must be placed by 4pm to ensure delivery the next day.
- Orders placed on a Friday will be delivered on Monday.
- Next Day Delivery orders placed before 2pm on Saturday will be delivered on Monday, except bank holidays. If you order after 2pm on Saturday, your order will be delivered the following Tuesday.
- No deliveries are made on bank holidays. The order will be delivered on the next working day.
- Our carrier will deliver your parcel between 7am and 7pm. Unfortunately we cannot give you a more specific delivery time than this.
- A signature may be required on receipt.
- Next Day Delivery is not available to the following postcodes: AB31, AB33 - 38, AB44, AB45, AB51-56, BT, GY, HS1-9, IM, IV1-56, JE, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3.
- If you are not around to accept your parcel, the carrier may leave it with a neighbour, or in a safe place (i.e. hidden from sight and protected from the rain) if they think it is safe to do so. A calling card will be posted through your door to let you know this has been done.
- If the parcel can't be left in a safe place or with a neighbour, the carrier will take it back to the local depot, and leave you a card telling you how you can pick it up.
Europe
Standard Delivery (4-8 working days) : £10.00
- When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt.
- Your order will be dispatched via the most suitable carrier, depending on size and weight.
- Unfortunately, we do not offer an Express Delivery option on European deliveries.
- Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
- We're sorry, but we can't change the delivery address of a parcel once your order has been placed.
- If you aren't available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.
USA and Canada
Standard Delivery (8-10 working days) : £15.00
- Your order will be dispatched via the most suitable carrier, depending on size and weight.
- Unfortunately, we do not offer an Express Delivery option on transatlantic deliveries.
- Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
- We're sorry, but we can't change the delivery address of a parcel once your order has been placed.
- Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
Rest of the World
Please email us (info@slatewear.co.uk) to find out if we deliver to your country.
Standard Delivery (10-14 working days) : £20.00
- Your order will be dispatched via the most suitable carrier, depending on size and weight.
- Unfortunately, we do not offer an Express Delivery option on worldwide deliveries.
- Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures.
- We're sorry, but we can't change the delivery address of a parcel once your order has been placed.
- Please be aware that your parcel can be delayed by customs. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
RETURNS POLICY
SLATE does not offer a free collection service for returns; therefore take your parcel to the post office and request the standard delivery service with a postage certificate for items under £32 or opt for the extra compensation if the contents of your parcel exceed the value of £32 – this will ensure you are adequately covered in the unlikely event of your parcel going missing in transit. We will happily refund the cost of your postage if the item you are returning is faulty or was incorrectly sent. SLATE cannot be held responsible for any returns parcel lost in the post, therefore please keep your receipt as proof of postage.
Provided that the goods are in their original condition, we will refund your money, excluding delivery charges, within 7 days. Once a refund is processed you will receive a confirmation email to the email address your Order Confirmation was sent to. After receiving the return confirmation email, please allow a further 5 working days for your credit card issuer to process the refund and for this to reflect in your account. Your refund will be credited to the same card with which you made your original purchase.
In the unlikely event that you are not entirely satisfied with your purchase, you can simply return the items to us, within 10 days of dispatch, in their original condition. Therefore, when trying on items, please ensure that you have not been smoking or wearing perfume/deodorant/aftershave which may leave a scent or mark on the garment. Unfortunately due to hygiene reasons, we cannot accept returns on earrings. The standard returns policy applies for all other jewellery unless otherwise stated.
Please send us an email (info@slatewear.co.uk) clearly stating which item(s) you are returning and the action you would like us to take (refund/exchange). If you request an exchange please indicate which size you require or alternatively, if you are choosing a different item, please advise the item name and size required. Please note if the exchange item is cheaper in price then we will automatically refund the difference, however if the item is more expensive then we will charge your card accordingly. We do not charge postage for any item being exchanged due to our error however any item being exchanged due to bad fit will incur a re-postage fee.
We will send you a confirmation email with a returns code to be displayed clearly on the returned package. Please return the items in their original packing with labels and ensure that it has not been worn, washed, damaged or had the tags removed. Any item that fails to meet these terms may not be returned. We will be unable to refund any item where there is evidence that these instructions have not been followed.
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